Service Advisor

Roles & Responsibilities · Perform write-up of Pre order and DMS job card, this will include entering the customer information: name, address, Email, telephone numbers, date, and description of Customer concerns. · Ensure to write up note, comments, and marks into the pre-order and highlight any damages or missing items. · Obtain the Customer signature on the job card. · Coordinate with the Foreman to determine the amount of work needed on the vehicle and prepare job card. · Keep the customer updated and make sure to provide regular follow up calls to the customer. · Keep WIP report updated on regular basis. · Assist Service joiner advisor wherever is required. · Make preliminary evaluation whether work will be covered under warranty, Customer will pay, etc.