Senior Agent

What We Look For In You

• A Degree in finance, customer service, or a related field.
• A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
• Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
• Ability to work independently in a fast-paced environment.
• Willingly to work according to given schedule to support 24x7 operations.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: Passion to find the right solution for customers, and resolve the issue overcoming obstacles; good cost-efficient decision making.
• Excellent time management: Ability to multi-task to solve issues for customers, while managing time.
• Knowledge on Hubspot management, bot setting and automation is a plus.
• Willing to work in Tun Razak Exchange, walking distance to MRT TRX.