Qualifications
Person Specification Qualifications Essential
- Master level or equivalent experience within a similar role.
- Evidence of continuing professional development
Desirable
- European Computer Driving License (ECDL) or equivalent.
- Management qualification.
- Advocacy or mediation training
- Quality Improvement Training
Knowledge, training, and experience Essential
- Significant experience in the field of patient complaints and or/PALS within the NHS.
- Experience as a leader of a team with an operational or customer care focus.
- Extensive working knowledge of the NHS complaints procedures, current legislation, and the role of the Parliamentary and Health Service Ombudsman.
- Experience of influencing and working across organisational boundaries in the development of healthcare services
- Experience of writing letters to patients or the public
- Experience of handling distressing situations