Supply Chain Assistant Manager

Reference Number: HCMDS

Job Description:

Our client is the banking space is seeking to employ a Head of Customer Experience to serve as the bank’s subject matter expert on customer journey mapping and user experience design and customer value

Responsibilities:

• Collaborate with other stakeholders to ensure the customer experience process integrates with day-to-day tasks, decisions and implementations working with the CTO to incorporate customer experiment requirements into software designs
• Measure and Monitor adherence to the defined customer journeys
• Define and maintain the bank’s customer value proposition strategy and framework, to achieve stated objectives, reduce churn, enhance customer longevity
• Responsible for the creation of the best user experience across various CX platforms, products and touchpoints in the bank
• Collaborate with product owners to achieve product-market fit and provide customer insight during product development
• Use data and knowledge of customer expectations to review CX and UX across the various service delivery channels
• Co-design and implement the user experience across the various touchpoints
• Benchmark the Bank’s CX, UI, UX performance against peers and key performance indicators (KPIs) targets to identify improvement opportunities
• Develop, implement and manage a world-class customer lifecycle framework to activate and accelerate revenue
• Define the value proposition(s) and support the communication of the value propositions to the customer
• Design, map and oversee implementation of the Customer Journeys

Requirements:

• 10+ years’ experience in the banking or finance space
• 2+ years’ experience in a similar role
• A tertiary qualification is needed

Benefits and Contractual information:

• Permanent position
• Above market related package

If you wish to apply for the position, please send your CV to Dylan Smuts at

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Dylan Smuts

Banking and Finance

CA Global Finance

CA Global will respond to short-listed candidates If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable