In this role, you are expected to:
- Provide project management support to clients and processors to ensure client expectations are exceeded
- Coordinate directly with client to analyze card program setup requirements to implement Clients products and services to support the business and formulate implementation solutions
- Report client project accomplishments and deliverables to management on weekly or monthly basis
- Confidently manage client projects in parallel to product developments and a changing landscape
- Manage non-routine, complex processing requests, as well as short term tactical and strategic customer initiatives
- Proactively identify opportunities for process improvement to improve team efficiencies and project delivery to clients
- Build and enhance positive working relationships with key client institutions, processors and internal stakeholders
- Build a cohesive global workgroup and involve those global workgroups in communications and decision-making.
- Prepare and maintain detailed project plans, status reports, and issues logs
- Represent client system and operational requirements to internal Clients organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently and having a professional demeanor
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
- Assume appropriate decision-making authorities to ensure flawless execution of project objectives
- Coordinate internal Clients resources to ensure delivery on commitments
- This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation