Desktop Support Engineer
Posted on :
24-01-2023
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Job Description
JOB OBJECTIVE
Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level
STATEMENT OF DUTIES AND RESPONSIBILITIES
- Address user tickets regarding hardware, software, and networking
- Traveling to the client s location or connecting via a remote link
- First response for desktop and cabling issues
- Install and inspect cabling system infrastructure
- Research and identify solutions to software and hardware issues
- Troubleshoot O365 related issues
- Hands-on experience in networking, routing, and switching
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Works with servers and telephone
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are accurately logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Troubleshoots independently aiming for first time resolution every time, knowing when to escalate when required to ensure consistent work
- Provides detailed information on steps taken on all
Requirements
PRE-REQUISITES
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar
- Excellent problem-solving and communication
- Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems
- Knowledge of network security practices
- Ability to provide step-by-step technical help, both written and verbal
- Must be confident and socially adept
- Experience with Microsoft Office Suite
- Must be a fast and pro-active self-leaner
- Must have a positive and helpful attitude towards other colleagues and work in general
- Must be able to handle pressure from time to time and always meet deadlines
- Ability to travel and work after hours when necessary
- Must have excellent time management, prioritization, scheduling and organization
- Degree in Electronic and Computer Engineering or Computer
DESIRABLE
- Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus
- Hold a valid UAE Driving License
Benefits
Employment Type
Full Time
Key Skills
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