drjobs
Desktop Support Engineer
drjobs
Desktop Support Engi....
Unified Microsystems
drjobs Desktop Support Engineer العربية

Desktop Support Engineer

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

1-3 years

Job Location

drjobs

Dubai - UAE

Monthly Salary

drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

JOB OBJECTIVE


Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level


STATEMENT OF DUTIES AND RESPONSIBILITIES


- Address user tickets regarding hardware, software, and networking
- Traveling to the client s location or connecting via a remote link
- First response for desktop and cabling issues
- Install and inspect cabling system infrastructure
- Research and identify solutions to software and hardware issues
- Troubleshoot O365 related issues
- Hands-on experience in networking, routing, and switching
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Works with servers and telephone
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are accurately logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Troubleshoots independently aiming for first time resolution every time, knowing when to escalate when required to ensure consistent work
- Provides detailed information on steps taken on all


Requirements


PRE-REQUISITES

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar
- Excellent problem-solving and communication

- Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems
- Knowledge of network security practices
- Ability to provide step-by-step technical help, both written and verbal
- Must be confident and socially adept
- Experience with Microsoft Office Suite
- Must be a fast and pro-active self-leaner
- Must have a positive and helpful attitude towards other colleagues and work in general
- Must be able to handle pressure from time to time and always meet deadlines
- Ability to travel and work after hours when necessary
- Must have excellent time management, prioritization, scheduling and organization
- Degree in Electronic and Computer Engineering or Computer


DESIRABLE


- Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus
- Hold a valid UAE Driving License




Benefits




Employment Type

Full Time

Company Industry

About Company

0-50 employees
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.