Data center activities including walk-through of the computer centers, monitor computer and facilities equipment, coordination of computer room work by vendors, support system administrators, backup/recovery and maintain tape library, maintain call lists and contacts.
Monitor network stability and performance to ensure 24x7 operations and resolving service impacts as they occur.
Responsible for monitoring/audit server operating systems and hardware.
Work closely with engineering, field technicians, and infrastructure vendors to resolve service issues.
Facilitate escalation and resolution of issues with vendor to ensure vendor meets commitments; provides feedback on vendor performance and issues.
Responsible for providing installation (racking) services for all network and server hardware at the data centers per established standards.
Troubleshoot and resolve incidents, in adherence to Data Center processes regarding incident tracking, response, and documentation.
Manage the disaster recovery process including regularly schedule fail over tests
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