Front Office Supervisor

Responsibilities:
• You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world.
• You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally,
• You will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met.
• You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings.
• You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures.
• You will ensure that all guests are enjoying a positive and memorable experience.