Spa Manager

You will maintain team development by carrying out regular 1-1s and ensure that new and existing staff are always trained.
• Ensure that performance management of QPR’s and PDR’s (setting objectives and individual assessment) is performed according to Group’s standards and correctly communicated to staff.
• Validate monthly individual rewards and commission for team, where applicable.
• Monitor the needs for training staff and ensure they are identified and addressed throughout the year
• Monitor that gaps in back-store operations revealed by SORT are raised by receptionist or manager and coordinate with Store Operations team to improve daily running’s of the spa.
• Ensure that personnel administration requests of team are addressed in time.
• Ensure that disciplinary actions for team are performed as per Group’s due diligence process or escalated when needed.
• Act as the product champion and the link between back-office/ brand and the team.
• Ensure new products/new ranges are properly explained to team.
• Excel in extensive diary management, system management and column management and keep accurate administration records detailing attendance, sickness, holidays, rosters and training.
• Be responsible for controlling budgets and financial planning.
• The team size in the clinic is 3 podiatrists, 8 nail technicians and 1 receptionist. Within this role you will be overseeing the team as well as building relationships with clients and managing the daily running’s of the clinic.
• You will ensure a strong work ethic is maintained throughout the team and manage employee productivity and performance by ensuring all team members are consistently upselling.