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You will be updated with latest job alerts via emailResponsibilities:
* Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
* Adhere to all Standard Operating Procedures.
* Take personal responsibility for driving upselling, achieving set revenue targets by months.
* Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
* Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
* Handle daily trace/follow up reports according to departmental requirements.
* Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
* Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
* Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
Full Time
Chefs / F&B / Housekeeping / Front Desk