Bellman

Responsibilities:
• Keep himself updated on the arrivals, departure and transport arrangements for the day.
• Ensure lobby, main porch and buggies are clean and tidy at all times.
• Ensure strict compliance to all resort and local laws regarding fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.
• Is well groomed and in proper uniform at all times.
• Takes ownership of buggy transportation within the resort and ensure timely pickups and drops.
• Is well acquainted with all resort facilities, including the guest room facilities and knows all events in the resort.
• Complete all other shift duties as outlined on shift checklist
• Maintain a professional demeanor at all times.
• To coordinate delivery of messages and other items to the guest room.
• Assist guests with the luggage, and provide a luggage storage service for guest.
• Ensure guest recognition.
• Keep Superiors informed of all mishaps, unusual cases and guest feedbacks.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• To assist guests who require special attention.
• Always projects a positive image of the resort and company at the airport.