Revenue & Reservations Executive

- To supervise & manage Reservations operations and coordinates its activities with the other departments.
- To ensure a continuously high quality of reservations delivery to the clients and to manage and motivate the reservation team.
- To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets.
- To be entrepreneurial and to think beyond the boundaries is expected.
- To provide service that is sincere, warm and enthusiastic, ensure residents' satisfaction.

Revenue Management responsibilities:

- To monitor potential highs and lows period in the business.
- To support and implement appropriate sales actions after revenue strategy meetings every week with commercial team.
- To analyze market segmentations daily and monthly basis to evaluate the online and offline sales opportunities.
- To update sales and front office teams about hotel demand calendar throughout the year according to the city demand.
- To maximize hotel yield by upselling and suggestive selling in line with hotel strategy.
- To be aware of the Hotel occupancy and average room rate daily, month to-date and performance against budget requirements.

Key Deliverables and Responsibilities

Planning & Organizing:

- Maintains effective guest relations to ensure repeat business, and works closely with commercial and other operation departments of the hotel.

Operations:

- Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude.
- Contribute to the design of the hotel's business strategy and daily / monthly revenue targets.
- Monitor online channel representation (GDS, CRO, web, 3rd parties etc.)
- Ensure daily reservations duties, including pick-ups, travel agent commissions and responses to clients for enquiries.
- Complete the Rate Shopping Report on a daily basis.
- Ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
- Perform daily arrival check to avoid no-shows and rebates and inconveniences at guest check-in.
- Knows the required operation procedures of opera (or any other system in use) and maintains an awareness of guest, Corporate, Travel Agencies, and Group profile through system.
- Shows complete product knowledge, understand rate structure and apply rate management.
- Ensures all administration procedures are maintained to hotel and company standards.
- Answers all incoming calls to reservations as per company standards.
- Positively contributes to the sales activities within the hotel and maximizes sales opportunities.
- Anticipates clients' needs and assist guests in any further requests.
- Attends training sessions when required and operates in line with the training and information received.
- Ensure to distribute and prioritize the booking requests to the team.
- Supervise and develop the Reservations Agents.
- Ensures all reservations and requests are confirmed correctly and within 24 hours and upon request according to the quality standards.
- Understands the cancellation and no show policy action and follows the guarantee procedure.
- Has a thorough knowledge of current rates and promotions. Promotes up-sells and cross sells at all times. Identifies and communicates sales leads to the Sales team
- Understands the Hotel's Credit Policy and is applied.
- Ensure proper shift hand over and daily reports are completed accurately
- Ensure that CRS booking delivery is checked from time to time and properly entered into PMS
- Ensure that all special rates, complimentary booking, and upgrades approved by the authorized persons.
- Apply room inventory restrictions on local and international system as directed by revenue director.
- Have complete knowledge of the FIT rate structure.
- Assist in training the Reservations team in up selling, reservation skills and systems.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- Resolve / report guest complaints or requests and liaise with the party concerned to ensure immediate follow up has been made.
- Assist in Task Force Teams for new openings as requested.
- Seek out potential corporate clients and gives the lead to either the Reservations Manager or the Sales Department
- Coordination with Front Office and other departments if regarding requests as required.