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You will be updated with latest job alerts via emailCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided
- Maintain and improve the quality of the guest experience
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and visitors
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
- Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
- Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
- Assist guest services, safety services, housekeeping, and engineering team
- Maintain confidentiality of all guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
Full Time