Call Centre Agents/ Customer Support Representatives
Posted on :
28-06-2022
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Job Description
- Attends or make customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Anticipates customer needs by constantly evaluating the nature of frequent inquiries.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Ensure smooth operational processes according to the set KPIs.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Call clients and customers to inform them about the company s new products, services and policies.
- Maintaining good level of discipline and service standards.
- Maintains a calm demeanor during periods of high-volume calls or unusual events.
- Communicates information and necessary updates to operations manager.
- Abide to operational policies and procedures, including safety and security.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the company s customer management policies
Requirements
- Minimum a high school graduate or preferably a university graduate.
- At least 2 years of experience being a customer support telephone operator.
- Adaptability to learn and must be aware of basic etiquette of business communication.
- Preferably experienced in the fleet management and customer support solutions.
- Aware of industry best practices, standards their impact on customer service levels.
- Ability to thrive under pressure and work independently in a fast-paced environment.
Immediate joiners preferred.
One year contract only.
Candidates with own visa would be given preference.
Minimum a high school graduate or preferably a university graduate. At least 2 years of experience being a customer support telephone operator. Adaptability to learn and must be aware of basic etiquette of business communication. Preferably experienced in the fleet management and customer support solutions. Aware of industry best practices, standards their impact on customer service levels. Ability to thrive under pressure and work independently in a fast-paced environment. Immediate joiners preferred. One year contract only. Candidates with own visa would be given preference.
Employment Type
Full Time
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