Customer Service Officer
Posted on :
23-06-2022
Employer Active
1 Vacancy
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Job Description
- Communication skills- a customer service officer's main skill lies in their ability communicate well with customers from different backgrounds. They can quickly change their approach to the interaction based on the customer's experiences and situations
- Customer service- the most successful customer service officers already have experience in the field. However, those with no formal experience should still be skilled at helping people efficiently
- Conflict management- customers often only call a company if they're frustrated or experiencing a problem with a product or service, so customer service officers are skilled at de-escalation and conflict management
- Record management- customer service officers are skilled at managing customer records, which includes remembering the details of the interaction and any questions that require follow up
- Patience- customer service officers exhibit a high level of patience, especially since they often work with customers who are difficult to help
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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