Customer Service Officer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Communication skills- a customer service officer's main skill lies in their ability communicate well with customers from different backgrounds. They can quickly change their approach to the interaction based on the customer's experiences and situations
- Customer service- the most successful customer service officers already have experience in the field. However, those with no formal experience should still be skilled at helping people efficiently
- Conflict management- customers often only call a company if they're frustrated or experiencing a problem with a product or service, so customer service officers are skilled at de-escalation and conflict management
- Record management- customer service officers are skilled at managing customer records, which includes remembering the details of the interaction and any questions that require follow up
- Patience- customer service officers exhibit a high level of patience, especially since they often work with customers who are difficult to help
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
