Regional Routing Team Agent

Responsibilities:
• To share knowledge with other colleagues and encourage them to do the same.
• Maintaining the KPI reports and preparing an action plan for those areas of concerns.
• Preparing appropriate plans and schedules in order to meet Delivery and Assembly needs.
• To Follow department guidelines and processes to ensure that the Routing department operates at optimal efficiency
• Follow the department business plans and action plans as agreed by the department management team
• To Ensure that allocation of fleet resources is done efficiently to meet the productivity and lead time criteria
• Ensure that transport management system is monitored and utilized to reduce repetitive work
• Monitor the contingency plans to meet the Delivery and Assembly needs in field with service providers.
• To contribute to the department’s action plan and taking ownership for its delivery
• Prepares capacity template for store and online orders
• Monitor the feedback from service providers and implement action plan accordingly
• To Ensure all delivery and assembly jobs are routed with accurate data recording.
• To actively work together with other store functions to continuously improve the shopping experience for the customers in order to drive sustained long-term profitability.