Client Relationship Manager
Posted on :
21-06-2022
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Job Description
- Influencing and networking with current and prospective Clients to build relationships at senior levels, and identify business needs to address.
- Manages Accounts/Clients/Channel Partners by providing Hypercare treatment and above and beyond solutions.
- Collaborates effectively with internal teams and external partners to build a product and service solution offering, resolve conflicts, and achieve client satisfaction.
Identifies gaps and develops strategies to overcome weaknesses and mitigate risks.
- Support the Sales Team in Gross Over Profit calculations.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of weekly/monthly/quarterly initiative.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
- Forecast and track key account metrics (e.g. weekly reporting of pipeline development and progress, quarterly sales results and annual forecasts);
- Prepare reports on account status.
- Prepares and follows strict calendar schedule/adherence to deliver and improve relationship with internal and external stakeholders.
- Collaborate with sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
Requirements
- 8 - 10 Years Proven work experience as a Client Relationship Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
- Excellent in Microsoft Office (PowerPoint)
- Strong experience with CRM Software E.g Zoho or other CRM application is an advantage.
- Ability to speak, read and write Arabic language is an advantage but not required.
- MSc / MBA / BA/ BS degree in Business Administration, Sales or relevant field.
8 - 10 Years Proven work experience as a Client Relationship Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role. Excellent in Microsoft Office (PowerPoint) Strong experience with CRM Software E.g Zoho or other CRM application is an advantage. Ability to speak, read and write Arabic language is an advantage but not required. MSc / MBA / BA/ BS degree in Business Administration, Sales or relevant field.
Employment Type
Full Time
Key Skills
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