Front Office Supervisor

Familiarity with all Front Desk, Cashiering and guest book out functions.
- Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
- Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
- Provides the Front Office Manager with a summary of activities and operations during the shift by preparing a daily written logbook.
- Insures guests' satisfaction by resolving and taking appropriate actions on all guests' complaints.
- Calls the General Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary or death that has occurred on the premises.
- Calls the nurse, Front Office Manager, General Manager and Security Manager in case of guest accident.
- Maintains hotel's level of cleanliness and sanitation (hygiene) in accordance with hotel standards by conducting inspections and taking appropriate action.
- Handles walk in counter reservation at all times when the room reservations section is closed
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all times.
- Resolve guests' complaints & requests and liaises with the concerned departments.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

General Responsibilities

- Be familiar with the operational procedures.
- Participate in regular meetings and briefings as scheduled.
- Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
- Participate in any scheduled training and development programs that may improve personal or departmental standards.
- Report to duty punctually wearing the correct uniform and nametag.
- Maintain a high standard of personal appearance and hygiene.
- Carry out other duties as assigned.

Requirements