Cargo Handling Senior Coordinator

Responsibilities:
• Deal with problems arising such as delays, disruptions, cargo mishandling and transfer of cargo to minimize misconnections and optimum utilization of aircraft capacity
• Report to Cargo Handling Supervisor and assist them in identifying critical sectors to optimize space and payload
• Co-ordinate with GHA and ensure cargo is flown as booked and our customer service standards are maintained as per SLA agreed with GHA.
• Investigate, prepare post flight reports and respond to queries, complaints and claims in order to restore customer confidence
• Undertake various administrative functions including roistering of staff, assessing training needs and facilitate the generation of periodic report and statistical information.
• Ensure that Ground Handling Agent / Cargo Handling Agent, FZ staff and other service suppliers are fully briefed regarding FZ requirements and that they deliver them in a timely and efficient manner so that the cargo handling proceeds smoothly