Customer Care Support Intern
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Responsibilities:
• Service mall rollout support – factor uploads in SAP, creation of customer and user accounts in mall
• Order tracking and expediting – monitor unbooked orders, trace and update orders till confirmation of delivery, post-delivery clarifications
• Track repair and the investigation status and flag delays.
• Support with visa applications, gate passes, trainings
• Daily maximizer case monitoring – more info reminders, SSS/HQ reminders
• Scope of the role is related to below:
• GSP Support – creation of GSP activities, monitor unassigned activities, GSP data quality monitoring, productivity reporting data exports
• HQ request creation in CIGO, use of Spares on Web
• ASSIST monitoring and KPIs for technical support tickets – escalate delayed cases as well as weekly reporting on open tickets
• Mall order routing, RPA order routing
• NPS data generation, filtration via CCC, and related phone calls
• Monthly KPI reporting as well as SRR report preparation for HQ
• Monitor customer portals for latest RFQs for spares e.g. PDO, QAPCO etc.
• Support the Customer Care Center’s (CCC) team in Dubai by handling main IT tools monitoring, data entry, task creation and development of special portals.
Employment Type
Full Time
