Digital Customer Experience Jobs in UAE

Responsibilities: Responsible for Client onboarding, ongoing education to maximize outcome and Business Review meetings with customer Senior Management (Customer Success Lifecycle). Work closely the customers and the project teams, create requirement specifications and cost/time est More...

Responsibilities: You will support and manage all Customer Services business management processes to drive Customer Services revenue and market growth; You will cooperate with the other Customer Services functions and follow the implemented and required Service Support Processes; E More...

Responsibilities: Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information. Handle Clients at all channels including email, face to face, calls, tickets and social media. Liaise with the cross functional teams to guarant More...

Responsibilities: Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience str More...

Responsibilities: Ensure perfection in media executions (brand awareness and performance), lead end to end process (stay in sync with timings) & achieve briefed objectives. Constantly look for efficiencies and ensure harmonies between media vehicles. Stay connected with the ind More...

Responsibilities: Determining feature requirements. Researching customer experiences and demands. Improving customer experiences. Outlining a detailed product strategy. Managing cross-functional teams.

Responsibilities: Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention. Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development. More...

Responsibilities: Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns. Developing and monitoring campaign budgets. Planning and managing our social media platforms. Preparing accurate More...

Responsibilities: Researching and analyzing consumer behavior, markettrends and competitor activity. Establishingbudgets, performance specifications and sales estimates. Developing and implementing strategies that resonate withthe target market. Planning and executingmarketing ini More...

Responsibilities: Supporting the development of long-term organizational strategy. Conducting research and analyses of operational effectiveness, processes, stakeholders, etc. Aligning departmental goals, processes and resource allocation with the organizational strategy.

Responsibilities: Create plans to reduce order compensations and refunds through root cause analysis and resolution. Create a user toolkit to quantity, classify and instantly resolve customer issues. Set up strategies to review and improve the experience of highly defected orders. S More...

Responsibilities: Designing graphic content, illustrations, and infographics. Managing graphic designs from conception to delivery. Reviewing junior designer drafts to ensure quality. Generating fresh concepts.

Responsibilities: Development experience such as Java, Scala, Python, Spring, Angular, HTML5, CSS3 Any: ecommerce (hybris, etc), Selfservice (oracle WCS), omni-channel (SAP/Netcracker/qvantel/ Oracle/Dynacommerce, cerillion), Mobile App development (iOS, Android), API Management Pl More...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

Responsibilities: Meeting with the marketing and design teams to define advertising strategies and requirements. Conducting market research through techniques such as A/B testing to guide the marketing strategy. Developing and implementing digital advertising campaigns to increas More...

Responsibilities: Evaluate and implement improvements on digital strategy. Research the latest digital tools and interactive trends. Optimize SEO. Create integrated and cost-effective digital strategies. Drive value for the organization. Analyze and report on digital campaigns More...

Responsibilities: Contribute to improve interfaces and process in alignment with Business Manager and other stakeholders Responsible for Mailbox, answering customer calls and other standard duties of a Customer care representative. Responsible for Hit Rates targets Close interacti More...

Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, vali More...

Black & Grey HR is hiring a Digital Marketing Specialist for a leading business in Abu Dhabi, UAE. The candidates basic tasks will include preparing marketing campaigns strategies based on requirements and executing them. Other responsibilities include -- Planning and creation of More...

Supporting the marketing manager and marketing team with project organization. Performing administrative tasks to ensure the functionality of marketing activities. Conducting market research and analyzing marketing surveys. Employing online marketing analytics to gather informati More...