Core Standards Jobs in Ras Al Khaimah

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards. To ensure that all guests enjoy their stay being offered the f More...

To attend all laundry and dry-cleaning operations, following the hotel standards and procedures. To follow the linen and uniforms laundry flows and to respect the established cycles and instructions. To have a full knowledge of all the textiles and their proper care. To use all t More...

To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service. To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards. To ensure t More...

To be an ambassador of the Front Office and of the hotel, in and outside the work place. To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure o More...

Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations / cancellations in accordance with departmental standards. Communicate reservation or cancellation changes to management as they arise throughout the More...

Is familiar with the Departmental Operations Manual. Provide organizational and administrative support to the Executive Chef/Executive Sous Chef and key players in the culinary team. Organize a variety of related documents and follow-up of tasks as requested by Executive Chef/Exec More...

To coordinate all internal and external correspondence, incoming e-mail, and another administrative duties for the Sales team. To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Sofitel procedures and policies. To provide a More...

Run the Back of House Department efficiently and to consistent high standards Manage, train and develop the Back of House team Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed Ensure the flow and supp More...

To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve More...

To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news. To be updated with the competitors’ offerings and rates. To make regular room inspections and liaise with the Housekeeping Department on deviatio More...

In charge of tidying and cleaning the pool, beach and common areas every day, in line with applicable hotel standards and procedures and the rules of safety and hygiene. To keep all equipment clean, tidy and well maintained including proper and secure storage. To have a complete u More...

To always keep the working area clean and well maintained. To properly use the telephone etiquette as per Sofitel standards. To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hote More...

To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and More...

2 years related experience in same capacity Excellent communications skills, English is a must A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards A true “team-player& More...

To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel and follow up of assigned and “Walk-In” site inspections and in-house group arrangements. To coordinate all internal and external correspondence, incoming e-mail, a More...

Product Marketing Manager (HealthTech/SaaS) Our client is an US-based technology start-up that builds advanced open-source and enterprise data integration and analytics software for public health and development entities in low- and middle-income countries. Their vision is to transfor More...

Greet all arriving and departing guests by name. Communicate guest preferences to relevant departments and co-workers. Receive and respond to all guest concerns, comments or complaints with discretion and urgency. Introduce guests to the receptionist/therapist, if an advisor is n More...

To ensure the efficient running of the night operations in the hotel. To oversee directly the overnight ambassador of the hotel and indirectly the Front Office operations during the night, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport More...

In the absence of a manager, conducts shift briefings to ensure hotel activities and operational requirements are known Endeavour to resolve all complaints during shift and logs all complaints in logbook for further follow up Supervise cash handling and banking procedures Prepare More...

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the More...