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Front Office Manager
drjobs Front Office Manager العربية

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1 Vacancy
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Jobs by Experience

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2 - 0 years

Job Location

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Ras Al Khaimah - UAE

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

  • To ensure that all ambassadors are updated with the latest administrative, organizational, operational or other changes and news.
  • To be updated with the competitors’ offerings and rates.
  • To make regular room inspections and liaise with the Housekeeping Department on deviation from standard set-ups.
  • To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.
  • To liaise closely with the Sales, Revenue and Reservations on rate management.
  • To conduct a daily line up briefing with the Front Office section heads to recapitulate tasks and activity.
  • To attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Front Office team and to review the operational standards and procedures.
  • To share daily activity highlights with the Director of Rooms, including internal and external guest opportunities.
  • To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities. To replace him whenever needed.
  • To entertain regular and potential clients.
  • To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
  • To be an ambassador of the Front Office and of the hotel, in and outside the work place.
  • To ensure uncompromising levels of cleanliness and maintenance through each ambassador’s responsibility.
  • To ensure a proper use of the telephone etiquette as per Sofitel standards.
  • To escort the guests rather than pointing out directions.
  • To interview potential candidates and to assist in new ambassadors integration in liaison with the HR Department.
  • To create an atmosphere of high morale and a happy working relationship among the ambassador.

Employment Type

Full Time

Department / Functional Area

Top Management / Senior Management

Key Skills

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