Contact Centre Agent Jobs in UAE

To enhance and implement the procurement processes by securing highquality materials and services in accordance with the required specifications at the most competitive price while ensuring timely delivery supplier reliability and compliance with company policies and industry regulati More...

DescriptionPOSITION SUMMARYOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wakeup calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest cal More...

RoleProject Manager (BilingualEnglish & Arabic)Role TypeOutsourced Full Time OnSite Long TermClient ProfileGovernment EntityLocationDubai UAEBenefits: Visa or Work permit (if own visa) medical insurance yearly vacation ticket and end of service benefit (gratuity) for self only.Job More...

DescriptionPOSITION SUMMARYOperate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wakeup calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest cal More...

JOB PURPOSE: To lead the Customer Care Unit (CCU) team that has the responsibilities for resolving customer register requests/Emails in a timely manner with utmost focus on customer satisfaction and experience thus building customer loyalty.KEY ACCOUNTABILITIES: Units Supervision More...

JOB PURPOSE:Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up s More...

To lead Project handling of Contact Center by raising IT requirements design new processes and features within the CRM and IVR channel. To provide efficient solutions to increase Productivity First Call Resolution and increase Net Promoter Score. Service migration to selfselfservice c More...

JOB PURPOSE: To serve customers by providing product and service information; resolving product and service problems.To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better cu More...

To perform daily call center activities communicating with all call center callers ensuring highest level of customer service and courtesy in line with Masdar standards and requirements.Additional Information : Masdar is one of the worlds fastest growing renewable energy companies an More...

Please note that this is not an exhaustive list of everything that needs to be done.  Within this the key responsibilities for this position are:Clearly understand the concept of guest services center being the one point of contact for guests.Ensure adherence to :Proper and promp More...

Roles and responsibilities English and Arabic – Good Written and Spoken Must hold 2-4 years of experience in Call Center background SECTION II: KEY RESPONSIBILITIES Handle all calls and deal efficiently with all upset or challenging customers. Administer all issues and More...