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Director Of Operations

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عدد الوظائف الشاغرة

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الوصف الوظيفي

Novotel Bur Dubai is Looking for Director Of Operations

 

What You Will Be Doing:

 

  • Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Spa & Health Club Food & Beverage and Culinary)
  • Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
  • Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
  • Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
  • Provide coaching; leadership development; and goal setting with hotel department heads
  • Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
  • Ensure that monthly financial outlooks for Rooms Food & Beverage and Spa are accurately achieved
  • Play a lead role in yield management for Rooms Food & Beverage and Spa
  • Be a key player in redevelopment and capital projects from an operations viewpoint
  • Ensure the implementation and delivery of all Fairmont Standards
  • Handle all guest concerns and ensure effective follow up thereof
  • Assist in Labor Management and the maintenance of productivity levels
  • Follow up on all guest comments responding to any guest complaints or requests
  • Approve with the Director of Finance all contracts (i.e. cleaning maintenance & repair telephones etc.)
  • Provide active leadership role in the culture of Health and Safety and accident prevention
  • Act as hotel champion and culture leader in hotel committees
  • Oversee services rendered to The Residences (condo board association).
  • Function as key member of the Hotel Executive Committee and Leadership Team providing support and assistance to the Senior Managers and Executive Team
  • Play a key role and lead change management for Rooms and Food & Beverage initiatives
  • Assume the responsibilities of the General Manager in his/her absence

Qualifications :

Your Skills and Qualifications:

 

  • Operations management with extensive experience in Rooms Food & Beverage management and Spa operations experience
  • Clear knowledge of budget planning & execution
  • Post secondary diploma/degree in hospitality an asset
  • Proven record to coordinate multiple departments to make gains towards targeted VOG GOP EES and Health & Safety results
  • Exceptional interpersonal and guest relations skills
  • Proven team-leader with outstanding motivational skills and coaching ability
  • Ability to motivate developing leaders to act as entrepreneurs while implementing innovative profit driven guest satisfaction oriented solutions
  • Comfortable working evenings weekends holidays and various schedules


Remote Work :

No


Employment Type :

Full-time

نوع التوظيف

دوام كامل

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