Novotel Bur Dubai is Looking for Director Of Operations
What You Will Be Doing:
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office Housekeeping Spa & Health Club Food & Beverage and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North & Central America.
- Direct operational needs to ensure compliance with the hotels Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms Food & Beverage and Spa are accurately achieved
- Play a lead role in yield management for Rooms Food & Beverage and Spa
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Ensure the implementation and delivery of all Fairmont Standards
- Handle all guest concerns and ensure effective follow up thereof
- Assist in Labor Management and the maintenance of productivity levels
- Follow up on all guest comments responding to any guest complaints or requests
- Approve with the Director of Finance all contracts (i.e. cleaning maintenance & repair telephones etc.)
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Oversee services rendered to The Residences (condo board association).
- Function as key member of the Hotel Executive Committee and Leadership Team providing support and assistance to the Senior Managers and Executive Team
- Play a key role and lead change management for Rooms and Food & Beverage initiatives
- Assume the responsibilities of the General Manager in his/her absence
Qualifications :
Your Skills and Qualifications:
- Operations management with extensive experience in Rooms Food & Beverage management and Spa operations experience
- Clear knowledge of budget planning & execution
- Post secondary diploma/degree in hospitality an asset
- Proven record to coordinate multiple departments to make gains towards targeted VOG GOP EES and Health & Safety results
- Exceptional interpersonal and guest relations skills
- Proven team-leader with outstanding motivational skills and coaching ability
- Ability to motivate developing leaders to act as entrepreneurs while implementing innovative profit driven guest satisfaction oriented solutions
- Comfortable working evenings weekends holidays and various schedules
Remote Work :
No
Employment Type :
Full-time