Manager/Expert Major Incident - IT
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Role Overview:
The Major Incident Manager is responsible for the efficient resolution of major incidents that affect business-critical IT services. This role involves managing the end-to-end incident response process coordinating across cross-functional technical teams and ensuring timely and effective communication with stakeholders to minimize business impact.
Required Qualifications:
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Bachelors degree in Information Technology Computer Science or a related field.
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Minimum 8 years of experience in large-scale industries managing Digital Networks Security and Infrastructure in production environments.
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At least 5 years of hands-on experience in Major Incident Management and advanced monitoring.
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Relevant certifications including:
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ITIL Master Certification
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ServiceNow Certification
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Business Communication Professional Certification
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In-depth knowledge of ITIL incident management processes and industry best practices.
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Proficiency in ITSM platforms especially ServiceNow.
Key Skills and Expertise:
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Proven expertise in major incident handling and real-time coordination.
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Strong analytical thinking and effective problem-solving capabilities.
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Excellent verbal and written communication skills; ability to engage stakeholders at all levels.
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Calm under pressure with the ability to manage high-stress and time-sensitive situations.
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Highly organized with excellent multitasking and prioritization skills.
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Practical experience with monitoring and event management tools such as:
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SolarWinds
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Dynatrace
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Skilled in triaging and identifying root causes using monitoring tools.
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Solid background in Digital & Cybersecurity application/infrastructure monitoring.
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Familiarity with cloud monitoring tools and technologies.
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Strong knowledge of network protocols and administration.
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Good understanding of digital and cybersecurity service management processes
نوع التوظيف
دوام كامل
