Commercial Excellence Executive - Aramex

Purpose of the Job

To manage customer data within the CRM system implement standardized policies and procedures to maintain a healthy customer lifecycle and support the Commercial Excellence Business Partner.

Job Description

Key Focus areas;

• Governance of Commercial Operations.
• Assist in Analyzing and implementing Commercial Tasks.
• Providing Day to Day assistance to the Sales.
• Able to calculate and analyze profit and Loses
• Maintain CRM System.

Key responsibilities:

• Support all Commercial Activities Initiatives and Campaigns
• Coordinate with Regional Commercial Team
• Ensure continuity of customer data integrity in the system
• Enhance customer satisfaction by providing timely corrective actions
• Collaborate with regional teams to align with overall strategy and share best practices.
• Collaborate cross functionally to ensure adherence to CRM and data standards to always ensure customer integrity
• Govern account opening and contracts
• Enhance customer satisfaction with timely actions.
• Maintain CRM policies and reports for customer segmentation.
• Conduct market research for customer grouping and prepare capacity/target reports.
• Able to calculate the P&L and identify Costing Factors.

Job Responsibilities Experience and Education

Education and Experience

• Bachelors degree required (Engineering PMO or Supply Chain preferred).
• 25 years of relevant experience preferably in Sales Operations or Commercial Finance.
• Experience in matrix environments and analytics preferred.

Skills and Competencies

• Resultsoriented customercentric and strong work ethic.
• Proficient in project management and crossfunctional collaboration.
• Strong negotiation and influence skills with internal/external stakeholders.
• Experience in forecasting sales force sizing and dashboard design is a plus.
• Proficient in Microsoft Office organized and able to meet deadlines under pressure.
• Fluent in English; additional languages are an advantage

Leadership Behaviors

Skills