Core Agent

About The Role

Reservation Agent is responsible for handling room reservations, providing information about the hotel’s facilities and services, and ensuring a seamless booking process to maximize guest satisfaction and revenue.

What You Will Do

• The Core Agent is responsible for providing general information about the hotel and assisting callers.
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Communicates reservation information to the front desk.
• Open and close the availability as and when required of hotel in all channels and website.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers
  

What You Bring

• At least 1-2 years’ experience in a similar role within 5* Luxury Hotels
• Bachelor’s Degree in Hospitality Management or Equivalent
• Strong communication and customer service skills
  

What Do We Offer

• Work Authorization.
• Competitive tax free salary, service charge, tips.
• End of service gratuity.
• Complimentary full board living accommodation in a high quality, well-resourced staff housing.
• Vibrant fitness facilities including gym and swimming pool.
• Free transportation to and from work.
• Medical and life insurance.
• Paid annual leave
• Paid home leave tickets
• Social and sporting events
• Learning & Development Programmes
• Career opportunities and international transfer
• And more…