End User Computing Support

1.End User Computing Support is responsible for identifying analysing and repairing End User computing problems involving desktop Laptops hardware peripheral equipment and software packages.

2. Consultant with the end users to identify and recommend hardware and software solutions.

3. Responsible for mentoring associates on technical aspects and responsible for leading and providing guidance and support while working on projects assigned.
4. Provide technical expertise to deliver and fulfil all assigned projects tasks.
5. Assist with the implementation of tactical projects and software releases using predefined project methodologies.

6. Maintain update and adhere to IT troubleshooting and configuration documentation.

Requirements

Advanced knowledge in enterprise desktop lifecycle management.

Advanced analytical troubleshooting and problemsolving skills.

Ability to consistently manage multiple medium to large projects.

Consistently displays the ability to effectively estimate the effort and duration to accomplish required tasks.

Advanced organizational skills with the ability to manage priorities and workflow.

Demonstrates excellent interpersonal and customer service skills