Duties and Responsibilities:
- ServiceNow Platform administration, configuration and development including:
- Business Rules, Workflows, UI, Client Scripts, Security, Web Services Integration.
- Experience working with ServiceNow CMDB implementation.
- IT Service Management and ITIL principles and practices.
- UI and UX design and usability principles.
- Requirements elicitation.
- Training material development and dissemination to employees.
- KPI, Report, Dashboard and Web Page development and implementation.
- Workflow and forms development.
- In depth CMDB, Discovery and ITSM Knowledge.
Experience required Qualifications:
- Active DoD-issued Secret Clearance is a MUST
- 5-10 years' experience with ServiceNow Platform administration, configuration and development.
- 5-10 years' experience working with ServiceNow CMDB implementation.
- Experience with developing training material and disseminating them to employees.
- In depth CMDB, Discovery and ITSM Knowledge.