صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيResponsibilities:
• Maintain the KPI reports and preparing an action plan for areas of concerns.
• Ensure that the stocks available in the warehouse are sufficient to meet the delivery and assembly requirements.
• Support the home delivery manager in managing the team by providing input & recommendations during the Probationary Period reviews and annually reviews.
• Ensure the waiting time and queuing policy are maintained as per bench mark
• Support the home delivery team to achieve their objectives by ensuring they understand the company business plan and objectives.
• Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers
• Ensure to maintain Resolution time of cases and complaints as per bench mark
• Collaborate with Call Centre to reduce the root cause of complaint by gap analysis.
• Monitor attendance of the home delivery co-workers and monitor sickness and other absences levels.
• Assist the home delivery manager in preparing the annual budget for delivery/ assembly needs and goods flow based on the projected annual sales targets provided.
دوام كامل