Delivery station official

The Delivery Station Liaison will work under limited Manager supervision, and the majority of the decisions will be taken independently and will require a high level of accuracy. Good knowledge of English is required.

Role and Responsibility

• Communicating with customers directly via phone and email
• Resolving conflicts and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to, the issues that customer present.
• Working autonomously, making complex analytical decisions with little or no guidance.
• Communicating with third party couriers
• The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.
• The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
• The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment “rescue routes” where possible.
  

We are open to hiring candidates to work out of one of the following locations:

Dubai, ARE

Basic Qualifications

• Fluent english (written/spoken)
• 1 to 2 years of experience in Customer Service
• Experience with Microsoft Office, Outlook, Word and Excel
• Self-discipline, quick learning, diligence and proactivity
• Available to travel for a week of training
  

Preferred Qualifications

• At ease working in a diverse group and contributing to an inclusive culture
• Previous experience in logistics roles
• Excellent performance in the current role / job