Customer Service Manager
Posted on :
11-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2271806
- Ensure following processing of transactions and customer requests is within TAT
- BPM related requests
- Siebel CRM related requests
- Monitoring monthly Department level SR escalation
- Monitoring of walk in Customers at center & handling any customer escalations
- Ensure the average Customer Complaint Resolution Time is within set TAT limits
- Ensure customers have a positive and satisfactory experience based on the average monthly CSAT & NPS scores
- Customer complaints and escalations are resolved within timelines
- Monitoring compliance alerts managed by CSRs for RM & No RM base customers
- Monitoring all compliance alerts to be assigned to respective staff for further action
- Exit letter issuance, CH signature to be obtained
- Monitor closure of accounts within stipulated timelines for exit cases
- Daily monitoring of SRs for TAT breached and about to TAT breached alerts & notifying the same to CSR, RMs & CH
Employment Type
Full Time
Department / Functional Area
Key Skills
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