C2C Lead, UAE
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Job Description
Date Posted:
Country:
United Arab EmiratesLocation:
Otis L.L.C 37th floor The One Tower Sheikh Zayed Road Dubai United Arab EmiratesRole Overview:
The UAE C2C Lead is responsible for leading and coordinating both the strategic planning and operational execution of C2C projects in the UAE. This role ensures smooth operations by translating regional priorities (IBAME) into specific local actions.
Key Responsibilities:
- Leadership: Lead the credit and collections team for the UAE ensuring the effective assessment of creditworthiness for key accounts.
- Project Management: Design and execute project plans for C2C initiatives in the UAE ensuring timelines quality and business objectives are met.
- Daily Operations: Manage daily operations by following up on collections reserves and disputes targets. Track incidents coordinate resources and resolve issues swiftly.
- Performance Monitoring: Monitor key KPIs (both operational and project-related) analyze deviations and propose action plans to address them.
- Stakeholder Alignment: Align priorities with regional and local stakeholders facilitating effective two-way communication.
- Process Improvement: Identify opportunities for improvement in internal and external processes and implement scalable solutions.
- Reporting: Prepare clear reports and presentations for the C2C IBAME Lead regional management and local teams.
- Team Coordination: Coordinate multidisciplinary teams (internal and external) fostering collaboration and shared responsibility.
- Training: Train the team in new processes and maintain a close relationship with the Finance team.
- Support: Assist the C2C IBAME Lead in implementing initiatives locally.
Minimum Qualifications:
- Over 4 years of experience in credit and collections preferably within C2C environments.
- Ability to navigate comfortably between strategic planning KPI management and operational coordination.
- High analytical capacity with a results-oriented mindset.
- Excellent communication skills in English (oral and written); proficiency in Arabic is preferred.
- Practical solution-oriented and resilient in high-pressure contexts.
- University degree in Finance Administration Economics or a related field.
- Certified Credit Professional (CCP) certification is preferred.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Employment Type
Full-Time
