Royal Service Agent - Telephone Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
- To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.
- To ensure that all guests enjoy their stay being offered the finest personal service.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint.
- To set-up inventory and monitor supplies and other commodities upon guest requests.
- To be aware of and to follow emergency and security procedures.
- To fulfill administrative tasks front office coordination and filing.
- To respect key handling procedures.
- To read and update logbooks.
- To carry out special projects according to given assignments.
- To coordinate with all departments as per guests and operational needs.
- To inform concerned division or department heads whenever a matter is delayed or not solved.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Manager
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
