Guest Service Agent
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
- Welcome and check-in guests ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check-outs and manage billing accurately
- Provide information about hotel amenities local attractions and services
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Assist with concierge duties providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality.
Qualifications :
- Excellent communication skills with a friendly and professional demeanor
- Strong customer service orientation with a passion for creating memorable guest experiences
- A friendly personality paired with professionalism and a high standard of personal presentation
- Detail-oriented with the ability to multitask in a fast-paced environment
- Collaborative team player with a positive attitude
- Creative problem-solving skills to address guest concerns effectively
- Proficiency in hotel management software preferably Opera or similar POS systems
- Basic computer skills and ability to learn new technologies quickly
- Flexibility to work various shifts including evenings weekends and holidays
- Knowledge of Brisbane City and surrounding areas to provide local recommendations
- High school diploma or equivalent; hospitality-related degree is a plus
- Open manual drivers license
- Previous experience in hospitality or customer service is preferred
Additional Information :
Guest Service Agent for Mercure Abu Dhabi Downtown
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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