Room Attendant
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
- Ensure that all Guest Rooms are properly cleaned at all times in line with the hotels Standard Operating Procedures for cleaning these areas.
- Ensure health & safety requirements are adhered to including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
- Ensure records are maintained for linen inventory uniforms and other items as applicable.
- Ensure that lost and found articles are processed properly and that the correct logs are maintained.
- Ensure that par levels of linen towels and uniforms are current and in line with inventory.
- Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.
- Ensuring security awareness throughout the Hotel reporting incidents to the appropriate Manager when warranted.
- Ensure VIP requirements are met.
- Ensure all special requests are met with particular reference to families visiting our resorts with children.
- Ensures any special requests from guests are carried out and delivered on time exceeding guests expectations where possible.
- Clean and take care of all working equipment used by himself / herself.
- Report any damage or loss in a guest room immediately after being found.
- Remove room service trays from room & place in service area.
- Make room status reports.
- Report any suspicious person sleep outs Do Not Disturbs to housekeeping management
Qualifications :
- Good interpersonal skills
- Excellent in English communication skills
- Eye for detail
- Previous experience in luxury resorts
Additional Information :
- Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Managers Checklist.
- Train maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
- Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
- Ensure that only a quality product is being served
- Maintain proper Associate uniform standards
- Manage an effective repair and maintenance program through the use of work orders inspections etc.
- Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.)
- Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
- Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
- Identify and recommend incentive programs new ideas and methods of operation
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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