Senior Operations Specialists
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Job Description
Operations Executive
At AIG we are reimagining the way we help customers to manage risk. Join us as a Operations Executive to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Operations
AIG underwriting teams help to find insurance solutions in areas including Financial Lines Property Casualty Specialty Lines Cyber Multinational Clients and High Net Worth individuals. We are reimagining how we help customers to manage risk transforming our operating model and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague empowering our people to grow as insurance professionals and add more value to our customers and AIG.
How you will create an impact
Responsible to perform Policy Servicing activities supporting business distribution and other internal support functions in line with departments standard operating procedure. Provide exceptional service to AIG UAEs customers brokers producers and partners
What youll need to succeed
Qualifications & Education:
Experience:
Training:
Knowledge:
- High School Diploma or GED. Some college preferred.
- Experience in general Insurance operations.
- Completion of assigned trainings through Talent Connection within the time frame ensuring all operations are conducted within AIGs scope of business.
- Completion of trainings assigned by the line manager.
- Strong PC skills and using multiple programs simultaneously.
- Ability to multitask.
- Effective communication skills (written verbal and active listening).
- Demonstrate effective organizational time management and prioritization skills.
- Demonstrate on a consistent basis follow through skills.
- Ability to adapt to change to meet the needs of the clients and department.
- Ability to work independently and in a team environment
- Strong knowledge of database systems reporting tools hands on experience of NAVINS & Salesforce system.
Job Accountabilities
Perform Policy Servicing activities supporting business distribution and other internal support functions in line with departments standard operating procedure. Serve as a primary contact for all NAVINS related queries related to processing of new business endorsements and cancellations. Lead and perform in UAT for NAVINS enhancements and liaise with IT or vendor team for system enhancements bug fixes or performance -ordinate with Shared services to ensure all policy bookings comply with underwriting guidelines and regulatory standards. Provide exceptional customer service not only to policyholders brokers intermediaries but also to internal AIG functions. Be the designated operations point of contact for High Valued accounts providing customized and seamless service for all requests. Recommend automation or workflow improvements based on observed bottlenecks or feedback from the team members. Provide back-up support to other team members.
General/Quality
Achieve target of 97% of Operation tasks and responsibilities Ensure processing turnaround time for policy application/transaction processing submission(s) tracking is adhered to and SLA are met
Communication and Working Relationships
Internal AIG employees across all departments to meet daily operational requirements
External AIG insured (policyholders brokers and client companies) for policy servicing Potential customers for sale of AIG products
Key Competencies
Ability to prioritize & manage workload. Self-starter Service oriented approach & positive attitude towards excellent customer service. Ability to multi-task between different product lines and fixed activities. Highly efficient in a busy/ high volume environment Ability to work under pressure work independently as well as collaboratively. Time management and prioritization skills to be able to manage workload and meet the required deadlines targets and SLA requirements. Must be accurate detail-oriented and able to complete work on schedule Excellent Interpersonal skills people management skills and ability to engage training attendees and stakeholders various levels of organization. Considers teamwork and collaboration as well as being detail oriented.
Ready to take your career to the next level We would love to hear from you.
At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
#AIGPP
Functional Area:
OP - OperationsAmerican Home Assurance CompanyRequired Experience:
Senior IC
Employment Type
Full-Time
