Bell Attendant
Posted on :
05-08-2025
Employer Active
1 Vacancy
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Job Description
MAIN DUTIES AND RESPONSIBILITIES:
- Ensure the prompt and efficient handling off all guest luggage on arrival during stay departure and the luggage store as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient clean safe and hygienic maintenance of the Concierge Desk area.
- Maintains accurate records / documentation as per operational and organizational requirements.
- Responsible for lobby paging services under the supervision of Concierge.
- Practices suggestive selling and able to familiarize guests to hotel facilities.
- Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times vis--vis scanty baggage procedure & release of guest bags on departure.
- Escorts guests to their rooms. For the first time guests explain hotel the room explain room facilities such as (how lights & TV function safe AC fire exit etc.)
- Ensure luggage is placed for guest to unpack.
- Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
- Check Hotel situation occupancy functions groups VIPs.
- File daily concierge desk report and documents systematically under the supervision of Concierge
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
- At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
- Ensures prompt & efficient message newspapers parcels & package deliveries to guests as per hotel all guest transportation requests including Limousine service Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
- Handling telephone calls at the Concierge desk
- Review and update Logbook.
Qualifications :
EDUCATION AND EXPERIENCE:
University Degree in any field. Minimum 1 year in a similar role.
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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