drjobs Head of Support - Payment Portal العربية

Head of Support - Payment Portal

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Role: Head of Support - Payment Portal

Experience: 12 Years

About the job

Our Client is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our clients rapidly growing team in Dubai.

Responsibilities:

  • Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
  • Third-Party Integration: Oversee the integration of new payment solutions ensuring seamless connectivity with banks and payment providers.
  • Team Leadership: Manage and mentor a team of payment support agents fostering a culture of continuous improvement and excellence.
  • Technical Collaboration: Work closely with the tech department to address technical challenges perform product testing and manage the payment technical backlog.
  • Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers handling escalations and ensuring clear communication.
  • Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.

Qualifications & Skills

  • Experience: Minimum of 12 years in a similar role within the payments industry.
  • Analytical Skills: Strong ability to analyse data identify trends and implement optimization strategies.
  • Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.
  • API Knowledge: Experience with APIs and system integrations is beneficial.
  • Communication: Excellent interpersonal and communication skills capable of managing cross-functional relationships.
  • Problem-Solving: Proactive in identifying issues and implementing effective solution
  • Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.

Employment Type

Full Time

Company Industry

About Company

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