Hostess - Laguna
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
- Maintain comprehensive knowledge of the dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code.
- Understand restaurant reservation procedures thoroughly.
- Keep track of daily house count arrivals departures and VIP guests.
- Be aware of scheduled in-house group activities including locations and times.
- Adhere to all department policies and service procedures.
- Answer the telephone within three rings using correct salutations and telephone etiquette.
- Record and confirm restaurant reservations and cancellations in accordance with departmental standards.
- Communicate any reservation or cancellation changes to management promptly throughout the shift.
- Monitor the preparation of assigned tasks ensuring compliance with departmental standards.
- Ensure that menus and check folders are clean and available in sufficient quantity.
- Keep the hostess stand clean organized and welcoming.
- Review the reservation book pre-assign designated tables and follow up on all special requests.
- Greet guests warmly at the entrance of the restaurant.
- Seat guests according to the floor plan ensuring fair distribution among servers.
- Escort guests to their designated tables.
- Confirm that guests are satisfied with their seating arrangements.
- Present the open menu to guests.
- Ensure tables are set to the highest standard for guest service.
- Anticipate busy periods and organize procedures to manage waiting lines efficiently.
- Anticipate guests needs respond promptly and acknowledge them courteously regardless of how busy or what time of day it is.
Qualifications :
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.
Additional Information :
- Strong knowledge of dining room layouts table assignments and restaurant operations.
- Excellent communication skills and telephone etiquette.
- Proven ability to manage reservations and handle cancellations efficiently.
- Skilled at multitasking and maintaining composure in fast-paced environments.
- Detail-oriented with a commitment to cleanliness and organization.
- Exceptional guest service skills with a friendly and welcoming demeanor.
- Ability to anticipate guest needs and respond promptly to ensure satisfaction.
- Experience collaborating with management and staff to coordinate seating and special requests.
- Familiarity with handling VIP guests and group activities smoothly.
- Reliable and punctual demonstrating a strong sense of responsibility and professionalism.
- Proficiency in additional languages is an asset enhancing communication with diverse guests.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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