Food & beverage Intern

• To serve our guests in accordance with Anantara standards of food and beverage quality presentation and sanitation in a gracious and professional manner.
• To interact with guests to ensure maximum guest satisfaction and maximize the returns to the hotel. 
• To display the best of our national hospitality and professionalism with guests.
• To be a sales ambassador for the hotel generating and following up on potential sales leads to maximize business for the hotel.  This may include F&B upselling or the promotion of other services offered by the hotel.
• To take pride in all facets of service quality appearance and cleanliness in yourself and your area of responsibility.
• To fully participate in departmental training to improve personal skills and hotel service levels.
• To ensure that guest orders are delivered on time that table setups are done accordingly to the order and that orders are thoroughly checked before being delivered to the table.
• To ensure that tables are cleared as per standards and that the work station is kept clean at all times.

Qualifications :

Basic Knowledge about hospitality
Basic Knowledge about F&B field
 

Additional Information :

• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas.
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist.
• Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling time adjustments etc.)
• Assist any Associate in his/her job performance when required to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation

Remote Work :

No

Employment Type :

Full-time