IT Support Executive
Posted on :
17-07-2025
Employer Active
1 Vacancy
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Job Description
Our client one of the chemical suppliers in the UAE is currently seeking an experienced IT Support Executive o join their team. In this role your responsibilities would include but not limited to:
1. Hardware & Infrastructure Support
- Install configure and maintain laptops desktops monitors printers servers cameras access control devices and Wi-Fi access points.
- Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
- Provide first-level support and troubleshooting for hardware-related issues.
2. Microsoft 365 & Cloud Services Administration
- Manage user accounts licenses and permissions in Microsoft 365 (Exchange SharePoint Teams OneDrive).
- Provide day-to-day support for email and collaboration tools including Teams Outlook and SharePoint Online.
- Handle laptop setups for onboarding including imaging application installations and account configurations.
3. Network & Connectivity
- Monitor and support internet and internal network connectivity.
- Liaise with service providers such as Du or Etisalat for telecom and internet services including installation troubleshooting and upgrades.
4. IT Helpdesk & Support Operations
- Act as the first point of contact for IT-related issues within the Dubai office.
- Log track and resolve incidents and service requests using ManageEngine ticketing system.
- Provide remote support for offsite employees when needed and escalate issues as appropriate.
5. Asset & Documentation Management
- Maintain up-to-date inventory of IT hardware and software.
- Document system configurations incidents and resolutions.
- Ensure all IT equipment is tagged and records are regularly updated.
6. General IT Operations
- Ensure secure disposal and data wiping of retired IT equipment.
- Maintain physical security of IT infrastructure (e.g. server room access).
- Train staff on basic IT procedures and best practices.
Requirements
- Bachelor s degree in IT Computer Science or related field.
- 3 years of IT support experience in a corporate environment.
- Strong hands-on experience with hardware (laptops printers access devices etc.).
- Proficiency in Office 365 administration including Exchange Teams SharePoint and OneDrive.
- Experience using ManageEngine or similar IT service management (ITSM) tools.
- Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).
To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website - .
Employment Type
Full Time
Key Skills
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