Palace Host

• To ensure continual source of information help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Ensures smooth operations at all times.
• Co-ordinates all operations in order to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Up sells all Rooms and other services in the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency fairness and respect within the framework of established guidelines.
• Liaises closely with Guest experience Food & Beverage Housekeeping Activities and Spa departments
• Requires driving hotel buggies and pass the buggy driving test.
• Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
• Has a full comprehensive knowledge of the hotel including all departments services and outlets.
• Ensures the palace host pantries are maintained and operationally prepared at all times.
• Updates and maintain all guest history files.
• Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Takes corrective actions when required to improve safety of all work areas.
• Maintains a high level of communication and feedback within the department.
• Is continually proactive within all areas of operation.
• Identifies and anticipates guests needs and requirements.
• Adheres to all policies and procedures as stated in the Palace host Services SOP manual.
• Reports on duty punctually and in accordance with the department duty roster.
• Adheres at all times to the departmental grooming and uniform standards.
• Adheres to all hotel and company policies and procedures.
• Adheres to all hotel health and safety policies.
• Establishes and maintains seamless interaction co-operation and communication with all guest services operations and hotel departments.
• Has full understanding and is knowledgeable of all in-room services amenities and functions.
• Is fully proficient and knowledgeable with the hotel operating system (Opera cloud).
• Ensures a full and complete shift hand over.
• Reports any maintenance faults according to stated procedures.
• Immediately actions all special guest requirements and requests.
• Conducts daily standard and quality checks.
• Makes and recommends to senior management any suggestions and ideas that could enhance guest and staff satisfaction and quality of service.
• Performs other duties and responsibilities as assigned by senior management.
• Ensure all special requests are met with particular reference to families visiting the resort with children.
• Assist in assuring all standard service procedures are adhered to and carried out in detail.
• Ensure all arrival villas are checked and ready prior to an arrival.
• Ensure all amenities are in place as per remarks and profile of guest.
• To offer chilled towels and serve welcome drinks to guests on arrival.
• To complete a full villa orientation for the guest on arrival.
• Offer unpacking service on arrival and packing service for departure guests.
• Respond to guest requests e.g. urgent laundry / pressing requirements.
• To serve villa guests their in- room dining requests.
• To attend to guest complaints of villa facilities.
• To offer shoe shine / laundry / pressing service.
• To make restaurant recommendations and reservations.
• To update guest profile on daily basis.
• Constantly check the appearance cleanliness of villas.
• To carry out specific duties or tasks assigned within a specific time frame.
• To be constantly on the alert for irregularities in the handling of amenities.
• Use good judgement in determining usage of hotel amenities.
• All discrepancies in billing of guest should be handled immediately. All discrepancies or voids should be countersigned with an acceptable explanation or bought to the attention of senior management.
• Must be familiar with all company policies and procedures relevant to their position.
• Must be fully versed in safety and emergency procedures.
• Maintaining the highest levels of hygiene and cleanliness at all times.

Qualifications :

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Luxury hotel experience is must
• Good Communication skills
• Experience with Front Office Systems
• Must be fluent in written and spoken in English / multilingual speaking is an advantage 

Additional Information :

Relocate to remote area

Remote Work :

No

Employment Type :

Full-time