Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role: Call Center Agent
Location:Ras-Al-Khaimah
Role Purpose:
To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
Key Accountabilities of the role
- Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Explain products or services and prices and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
- Meet or exceed the daily weekly and monthly sales targets set by the Management.
- Proactively cross sell and up sell the various bank products to customers or caller that qualify
- Escalate hazard /potential risk immediately via the proper channels
- Adherenceto all ADIB policies
Specialist Skills / Technical Knowledge Required for this role:
Required Experience:
Unclear Seniority
Employment Type
Full Time
