Learning and Development Manager

We are seeking an enthusiastic and innovative Learning and Development Manager to join our team in Dubai United Arab Emirates. As a key member of our organization you will be responsible for designing implementing overseeing comprehensive training programs and support T&C operations. This role is vital to driving Accors brand standards by nurturing talent ensuring compliance and fostering a culture of continuous learning and inclusion.

• Create and execute the companys training plan and budget in alignment with organizational objectives
• Conduct annual training needs assessments and collaborate with department managers to identify skill gaps and development opportunities
• Design facilitate and evaluate engaging training programs for employees at all levels
• Establish and maintain partnerships with industry associations external training providers and academic institutions
• Develop and manage a centralized learning resource library including digital and print materials
• Implement and maintain a user-friendly learning management system (LMS) to track training activities and participant progress
• Coordinate new hire orientation programs and assist with the integration of new employees
• Stay current with industry trends and best practices in learning and development
• Prepare and present comprehensive training reports to senior management
• Collaborate with T&C and other departments to align training initiatives with company-wide strategies
• Measure and evaluate the effectiveness of training programs making data-driven improvements as needed
• Develop and implement succession planning strategies to support organizational growth and talent retention
• Create and manage mentorship programs to foster employee development and knowledge transfer
• Design and deliver leadership development programs for emerging and existing leaders within the organization
• Implement innovative learning technologies and methodologies such as microlearning and gamification to enhance engagement and knowledge retention
• Support the Director of T&C with recruitment coordination staff onboarding employee records management attendance tracking and T&C compliance.
• Assist in employee relations by responding to queries facilitating communication and escalating issues when needed.
• Help administer performance management processes including performance reviews and disciplinary actions.
• Manage T&C administrative tasks such as payroll coordination benefits support contract renewals and compliance reporting.
• Collaborate with the Director of T&C on employee engagement retention initiatives and talent planning.
• Partner with hotel leadership and the Director of T&C to align learning and T&C activities with operational objectives and company culture.
• Support diversity equity and inclusion efforts in all training and HR initiatives.
• Represent the hotel in T&C and L&D forums or external training events as required.
• Maintain awareness of hospitality labor laws and best practices to ensure policy compliance.

Qualifications :

• Bachelors degree in Human Resources Organizational Development or a related field
• Proven experience as a Learning and Development Manager preferably in the hospitality industry
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent facilitation and presentation skills with the ability to engage diverse audiences
• Proficiency in learning management systems (LMS) and e-learning authoring tools
• Demonstrated ability to create and manage training budgets
• Strong analytical and project management skills
• Experience in conducting training needs assessments and developing targeted learning solutions
• Excellent interpersonal and communication skills both written and verbal
• Ability to build and maintain positive relationships with stakeholders at all levels
• Familiarity with performance management processes and their integration with learning and development
• Creative problem-solving skills and a proactive approach to challenges
• Flexibility to adapt to changing priorities and deadlines
• Strong organizational skills with attention to detail
• Proficiency in Microsoft Office Suite and data analysis tools

Additional Information :

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21

Remote Work :

No

Employment Type :

Part-time