Operations Supervisor

Role : Operations Supervisor
Location : Dubai

Role Purpose:

Assist the unit manager to ensure smooth run of all operational activities related to VISA Direct product (Cards Wallets & Accounts)

• Ensure defined operational processes are followed as per agreed Policies and Procedures UAECB regulations and guidelines.
• Assist the unit manager with various reports and other requirements related to the unit from time to time.
• Perform his / her duties as a Team Lead / Checker for VISA Direct related transactions Bulk funds transfers CB UAEFTS and other operational activities.
  
  Key Accountabilities of the role
  
  
• Review and approve transactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISA Direct Salary payments Pension Payments Book Transfers and other related processes including Bulk Payments).
• Ensure VISA Direct queue on Payment Engine is monitored closely during the day and any actions required are timely taken.
• Ensure the daily EOD reconciliation of VISA Direct transactions is performed and validated with any anomalies resolved.
• Ensure all VISA Direct related queries received via email or other mediums are addressed in a timely manner.
• Handling the RPA BOT related activities related to Bulk payments and monitoring the relevant reports.
• Managing the offshore activities related to payments.
• Review all transactions against day end report ensuring its accuracy and genuineness.
• Report any significant exceptions and/or deviations to department / division management for further instructions / guidance.
• Ensure that proper and organized storage of all department records is maintained and archival is done on a timely basis.
• Verify and approve the reconciliation of transactions / accounts ensuring that corrective action is taken on outstanding items.
• Undertake training programs to improve knowledge to enhance role performance and provide training to junior staff.
• Assist the Team leader to maintain proper time standards good team spirit and service standards.
• Ensure compliance to ADIB policies procedures guidelines standards and maintaining high standard of operational controls
• Working with Department Head for work related automation process with involving other departments and teams (RPA-Automations process).
• Involve for department to complete the tasks related to monthly and periodically RCSA-GRC exercises for minimizing the risk factor and overall effective controls related to daily work.
• Involve for department periodically BCM (BIA-BCP-Call testing) tasks completion.
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.
• Handling of customer disputes and inquiries.
  

Specialist Skills / Technical Knowledge Required for this role:

• A thorough understanding of Banks Policies and Product knowledge.
• Good understanding of technological issues with sound analytical ability & PC skills.
• Effective communication skills in English & preferably in knowledge in Arabic.
• Ability of work independently with minimal supervision.
• Knowledge of payments process & relevant systems.
  

Previous experience required(if any):

• 2-3 years experience in a similar role
• Banking Experience in Cross Border and Domestic Payments
• Bachelors degree