Telephone Operator
Posted on :
28-05-2025
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Answer all internal and external calls in a courteous and professional manner.
- Direct calls to appropriate hotel departments or personnel efficiently.
- Provide information about hotel services room availability amenities and local attractions.
- Log and execute wake-up call requests accurately and on time.
- Handle emergency and security calls in accordance with hotel protocols.
- Take guest messages and ensure timely delivery.
- Assist with guest requests or complaints over the phone escalating when necessary.
- Monitor and operate hotels switchboard and other communication systems.
- Update the internal telephone directory as needed.
- Maintain confidentiality and privacy of guest information.
Qualifications :
- High school diploma or equivalent.
- Previous experience in a similar hospitality or customer service role is preferred.
- Excellent phone etiquette and communication skills.
- Good knowledge of hotel operations and services.
- Ability to multitask and remain calm under pressure.
- Proficient in using telephone systems and basic computer applications.
- Fluency in English; additional languages are a plus.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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