drjobs Team Leader RB-Branch (Outsource) العربية

Team Leader RB-Branch (Outsource)

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1 Vacancy
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Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Role: Team Leader (RSS)-PF
Location: Abu Dhabi

Role Purpose:

  • Managing a Team and ensure that overall responsibilities are achieved while projecting the warm image of ADIB increase banks visibility in the Financial Market
  • Developing new strategies for the business for the respective area and build suitable plans to increase the business.

    Key Accountabilities of the role
  1. Main Responsibilities:
  • To ensure that the set target and are met/exceeded on time.
  • Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management.
  • Ensure adequate leave plan for the team and execution of the same effectively.
  1. Daily/Weekly Responsibilities:
  • Ensure business proposed/booked under ADIB policy and procedure with Sharia compliances.
  • Monitor day to day activities of IFEs and ensure appropriate business management/control in place.
  • Coach Team on date-to-date business activities guide to achieve monthly goals.
  • Review and recommend standard credit application and ensure authenticity of the critical documents (MRF identification documents Banks statement etc.)
  • Updates the leads status on time please ensure status update before leaving your desk for the day.
  • Ensure the daily attendance if there is regular absenteeism then escalate to SM.
  • Ensure disbursement files are in order prior forwarding the file to RFO by cross checking customers original documents against copies. Files must be sent to RFO immediately or within next 1 working day
  • To ensure proper handover of all customers related files/documents prior to staffs leaver starts/or event of resignation/termination and arrange proper follow-up/closing of each cases
  • Handle customer complaint directly should not let IFEs handle complaints directly at any point.
  • Ensure all IFEs are aware of products policies & promotions of ADIB and keep on update them on changes.
  • Open business channels for IFEs by visiting potential employers/high new worth customer and can be introduce to IFEs.
  1. Monthly Responsibilities:
  • Motivate high achievers by recognize then in team meeting also provide opportunity to other staff to grab top position by creating healthy inter team competition.
  • Recognize staff training requirement while evaluating their monthly performance.
  • Arrange IFE training/coaching based on recognized area of weakness and maintain track escalate SM if in case of hopeless.
  • Recommend disciplinary action for those shows no improvements..
  • Support SM on Al Khair STL/Settlement/Clearance/STL based on calls.
  • Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
  1. Annual Responsibilities:
  • Conduct annual appraisal and recommend staff recognition.

Specialist Skills / Technical Knowledge Required for this role:

  • Familiarity with Core Banking and Application sourcing systems
  • Outlook/Email/HR system exposure



Employment Type

Full Time

Company Industry

About Company

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